The Social Security and National Insurance Trust (SSNIT) says it is reinventing its operations to be more customer-centric, in a bid to get more people to understand the importance of social security benefits.
Mrs Laurette Korkor Otchere Esq., the Deputy Director-General in charge of Benefits and Operations, said SSNIT was working to ensure that 100 per cent of workers in the formal sector were enrolled onto the Scheme.
Citing the 2015 Labour Force Report by the Ghana Statistical Service, she said the formal sector consisted 20 per cent of the total working population; 1.85 million, out of which about 1.47 million were registered on the SSNIT Scheme.
“This means that there are more formal sector workers to be covered…Indeed as a Trust, we must find ingenious ways of ensuring that all workers, including those in the informal sector, get social security coverage. Social security is a human right and every worker is entitled to a safe, secure and dependable retirement,” she said.
Mrs Otchere made the statement when she launched the Seventh SSNIT Customer Service Mobile Clinic (CSMC) in Accra on Monday.
She said the CSMC would not only help to expand coverage of the National Pension Scheme among workers who were not covered but also send a message to its stakeholders that customer satisfaction was very important to the Trust.
“By organising the customer service mobile clinic, we will be raising awareness of the importance of social security benefits where workers can no longer work,” she said.
She explained that the Trust had reconstituted its customer experience department to intensify engagement with the public, leading to a significant improvement in the processing time for pension applications since January 2018.
“For example, in August, we processed the highest of new pensions application so far this year, about 2,921 applications, with a reduction in average processing days of 19 days,” she stated, adding that reduction in processing time would ensure that pensioners did experience gaps in their flow of income.
She noted that the Trust was also collaborating with the National Pensions Regulatory Authority (NPRA) to find ways of bringing informal sector workers onto the SSNIT Scheme, but noted that self-employed workers could register as voluntary contributors on the Tier 1 Scheme.
Mrs Victoria Gifty Ababio, the Customer Experience Manager, in her welcome address, said the SSNIT CSMC, was on the theme: “Wo SSNIT Daakye hy3 wonsa,” to wit; “Your future with SSNIT is in your hands”.
She said while the Trust had a responsibility of managing contributions well, contributors also had a part to play by knowing their rights and responsibilities as members of the Scheme.
“We, therefore, reiterate that every contributor should always seek and find knowledge about their status with the SSNIT Scheme,” she said, and urged them to take advantage of the avenues provided such as the CSMC, contact centre, branch offices, social media and the web portal of the SSNIT.
The CSMC will be open from today to Friday, September 28, at various locations in the Greater Accra, Ashanti, Western, Eastern, Brong Ahafo and Northern regions.